sicodice Casino & Sportsbook FAQ
Users of sicodice ask about account setup, identity verification, payment methods, game rules, and how to contact support. This page answers the questions we hear most often—from opening your first account to making your first withdrawal, from navigating our sportsbook to playing live-dealer tables on your phone.
This FAQ resolves common confusion around KYC (know-your-customer) documents, payment processing windows, and how sicodice's product range works. If your question is not answered here, scroll to the support section or read our full terms and privacy policy.
Most answers are brief and practical. For deeper detail on jurisdiction eligibility, data protection, or account policies, see our legal notice or terms and conditions. For urgent account issues—such as a forgotten password or a blocked deposit—contact our support team directly rather than waiting for a FAQ answer.
What topics are covered on this page?
- Account and registrationhow to start, KYC verification, password recovery
- Payments and transactionsdeposit and withdrawal via e-wallet / mobile banking / local payment / online payment / e-wallet / mobile banking / local payment / online payment / e-wallet
- Game rules and marketsfootball betting, live-dealer tables, slots, esports markets
- Security and supportaccount protection, data handling, and how to reach us
We at sicodice require two documents for KYC verification: (1) a government-issued ID, such as a passport, national identity card, or driver licence, and (2) proof of your current address, such as a bank statement, utility bill, or rental agreement dated within the past three months. Your name, date of birth, and ID number must be legible in the ID photo. For proof of address, the document must show your full name and current street address. Accepted document formats are JPG or PDF images. Upload both documents through your account settings. Our verification team reviews them and confirms your status via email—typically within one business day, though processing may take longer during holidays like Idul Fitri or Idul Adha.
To contact sicodice support by email, send your inquiry to our support address listed on the contact page. Include your username, email address registered on sicodice, and a clear description of your issue. For urgent matters—such as a forgotten password or a blocked account—use the in-app chat feature instead, as our support team monitors chat more frequently. Email responses typically arrive within one business day. We respond in English and Indonesian. For account-security issues, do not include passwords or sensitive payment details in your email; our team will ask for this information securely if needed.
Payments and transactions
sicodice does not charge fees for deposits or withdrawals. All fees are covered by sicodice. However, your bank or payment provider (such as DANA, e-wallet, mobile banking, local payment, online payment, or e-wallet) may charge their own transfer fees—these are separate from sicodice and you should check with your bank. Deposits via mobile banking and e-wallet services settle instantly or within minutes. Bank transfers may take up to one business day, depending on your bank's processing speed. Withdrawals are processed after verification and typically settle within one business day, though bank processing times may extend this. During peak periods or holidays, processing may take longer.
When you request a withdrawal on sicodice, our system performs an automated review to check for compliance issues. This review typically completes within a few minutes. If the review passes, your withdrawal is approved immediately and sent to your payment method. If we detect unusual activity—such as a withdrawal amount much larger than your usual deposits—we may request additional verification. In such cases, our team contacts you via email or SMS and may ask for clarification. Verification typically takes one to two business days. Once approved, your money is transferred to your bank or e-wallet (local payment, online payment, e-wallet, mobile banking, local payment, or online payment); actual settlement time depends on your bank's processing speed, usually one business day.
Game rules and markets
Our sportsbook at sicodice covers major football leagues and tournaments worldwide. These include Indonesia's Liga 1, Piala Indonesia, and Piala AFF (Southeast Asian Championship), as well as international competitions such as the Premier League, Champions League, La Liga, Serie A, and Bundesliga. We also offer markets on MotoGP and badminton tournaments. Beyond football, sicodice lists esports markets including Mobile Legends, Free Fire, and PUBG Mobile. Market availability changes with the tournament schedule—during peak seasons like Piala AFF or Piala Indonesia, live-betting markets expand. For a current list of available markets, open the sicodice app and browse the sportsbook section, or contact support for details on specific leagues or events.
Free bets and free spins are promotional offers available to new and returning players on sicodice. Free bets are account credits you can use to place wagers on sportsbook markets (such as Liga 1 or Piala AFF matches) without spending your own money. Free spins allow you to play slot games (such as Aviator or Sweet Bonanza) without a deposit. These offers appear in your account's Promotions tab after you open your account or meet specific conditions (such as making a deposit during a promotion period). Terms apply to each offer—including minimum odds, expiry dates, and withdrawal conditions. Read the terms carefully before using a free bet or free spins, as restrictions may apply. For details on current promotions, check the Promotions section in your sicodice account or contact support.
Security and account care
We at sicodice protect your account data—email, phone, identity documents, payment methods, and transaction history—using encryption and secure servers. Your data is stored according to our privacy policy and applicable law. We use your data to verify your identity, process deposits and withdrawals, and comply with anti-money-laundering regulations. We do not sell or share your personal data with third parties except as required for payment processing and legal compliance. If a government authority requests your account data, we comply with lawful requests. For detailed information on how we collect, store, and protect your data, read our full privacy policy. For questions about your account data, contact our support team.